My first company was an Internet company with a huge business in various fields, and I was fortunate enough to enter the core department of operation and management; because of the particularity of the work, the superiors set extremely strict requirements for the written communication of our department personnel. The process was very painful, but it also greatly improved my written expression skills in the workplace, and it also made me think more deeply about written expression.
1. Why do we need written skills
I have seen many masters play PPT well, and I have also seen many unscrupulous managers take themselves and their team into the abyss because of an email.
I've been thinking: what exactly does written expression mean to us?
Written ability is an intuitive reflection of personal ability. Sometimes it’s probably Latest Mailing Database because you don’t think clearly. The written expression is a PPT or an email, but behind it is a person or team doing things. If you can’t even explain what you are doing , then the other party has the right to doubt whether you are competent for the job.
There are many scenarios of written communication in the workplace, and proper written expression will avoid misunderstandings. This point does not need to be explained too much. I believe that many people have a deep understanding of this point. If the written expression is not in place, it will add a lot of communication costs, and it will leave a bad impression on the other party, and even doubt your work. . So when the emails you write are always misunderstood by others, and your PPT is always repeatedly asked by your superiors, you should take a good look at yourself.
Written expressions are more formal than oral expressions and are also archived for easy retrospective. There must be some kind of carrier for written expressions, or emails, or chat records. When backtracking is required, communication tools such as mailboxes have reliable records. The advantage of this is that you can perfectly reproduce the situation at that time, and you can also provide evidence for yourself when you encounter a quarrel, of course, provided that your expression is in place.
2. What is the status of the workplace?
According to my observation, most people in the workplace are not good enough in written expression, especially the R&D department, it seems that they are not very good at written expression.
The following are some of the more common problems, I believe many people will make:
Do you often encounter complaints:
The organization is not clear, and the description is more casual. This situation is common in various forms of written communication. Many people describe their content in a casual manner and do not list them in points.
I have encountered a work summary submitted to me by an old man who has worked for more than ten years. There is only one paragraph, several hundreds of words, and it contains as many as a dozen items, and there are no labels, which makes people unread. Desire, can only fight back.
Use the same language style regardless of the occasion. There are many occasions for written communication in the workplace. Common ones include reports, work summaries, meeting minutes, and system launch announcements. Different occasions and situations should have different language styles. For example, we often submit work reports to our superiors. This The language style is definitely inconsistent with the announcement of all the staff.
But at work, there will be many people who use similar language styles on different occasions. If his written materials are defined as his products, then the product manager must not understand user analysis.
The content is too professional, and it is difficult for the other party to read it. This is similar to the analysis of "user perspective" and "enterprise perspective". From the perspective of the content exporter, the output content is what you often come into contact with in your work, and you can understand it at a glance, but this does not mean that the other party Know as much as you do about what you've written.
Most of the time, we implicitly assume that the other person knows our work well, but that is not the case.
There are even typos. This is very intolerable. In the eyes of the other party, typos not only represent your indifference, but also your unprofessionalism. Based on this, the other party is likely to constantly question you in the follow-up communication. So typos are absolutely not allowed.